How to get support

We provide several convenient methods to get in touch.

Support at Sprucely Designed

What would our mantra of friendly, personal website support for your growing business mean without an easy way to let us know you need help? We use a variety of tools to assist us in supporting you and your site including Google Meet, Freshdesk, Asana, Google Workspace, Klaviyo and more.

Despite the variety of tools, we like to keep it simple to get in touch.

If you need to notify us of a new issue or ask a question

You can reach out to Isaac and the Sprucely Designed team by emailing us directly at [email protected].  Or, while you’re here, you can click the support icon in the bottom right corner of this page to open a new request.

We’ll get back to you within 1 business day in most cases.

We are typically at my desk weekdays between 9:00 am and 5:00 pm US Central time for meetings and appointments. However our schedule varies wildly due to travel, technical demands (late night maintenance windows), and personal appointments. You can schedule a call or video meeting with Isaac and Rebekah from our Schedule a Meeting page.

If you need to notify us of a new issue or ask a question

You can reach out to Isaac and the Sprucely Designed team by emailing us directly at [email protected].  Or, while you’re here, you can click the support icon in the bottom right corner of this page to open a new request.

Sprucely Designed Status Page

If you are experiencing an issue with your hosted site or supported service, may already be aware of the issue. We have a status page that automatically monitors several of the 3rd party services’ status pages and services. So if there is a known issue we will publish updates there when possible.

You can also sign up for alerts for when a service is experiencing a disruption. Please note that this status indicator is limited to either “Up” or “Down” so a service indicated as down might just be under scheduled maintenance or minimally degraded. If you are a client with a support contract and are concerned or unsure about a service status, feel free to call or text us for more details.

Partner Status Pages

We support clients on several infrastructure stacks. If you’re familiar with your site’s hosting provider, you can check the links below for their official status page. If you’re hosted on Shopify, I’d encourage you sign up to their notifications for status updates. These can give you a near-immediate insight into any issues on your site before you might be aware.

If you’re a client with a support contract, you don’t need to worry about this. We monitor the incidents from all of these sources and take actions where we can to mitigate any downtime for our clients.

Hosted with Shopify

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