How to get support
We provide several convenient methods to get in touch.
Support at Sprucely Designed
What would our mantra of friendly, personal website support for your growing business mean without an easy way to let us know you need help? We use a variety of tools to assist us in supporting you and your site including Help Scout, Freshdesk, Asana, Zoom, Google Workspace, Klaviyo and more.
Despite the variety of tools, we like to keep it simple to get in touch.
If you need to notify us of a new issue or ask a question
You can reach out to Isaac and the Sprucely Designed team by emailing us directly at [email protected]. Or, while you’re here, you can click the support icon in the bottom right corner of this page to open a new request.
We’ll get back to you within 1 business day in most cases.
We are typically at my desk weekdays between 9:00 am and 5:00 pm US Central time for meetings and appointments. However our schedule varies wildly due to travel, technical demands (late night maintenance windows), and personal appointments. You can schedule a call or video meeting with Isaac and Rebekah from our Schedule a Meeting page.
If you need to notify us of a new issue or ask a question
You can reach out to Isaac and the Sprucely Designed team by emailing us directly at [email protected]. Or, while you’re here, you can click the support icon in the bottom right corner of this page to open a new request.
Partner Status Pages
We support clients on several infrastructure stacks. If you’re familiar with your site’s hosting provider, you can check the links below for their official status page. If you’re hosted on Shopify, I’d encourage you sign up to their notifications for status updates. These can give you a near-immediate insight into any issues on your site before you might be aware.
If you’re a client with a support contract, you don’t need to worry about this. We monitor the incidents from all of these sources and take actions where we can to mitigate any downtime for our clients.
