How to get support
We provide several convenient methods to get in touch.
Support at Sprucely Designed
What would our mantra of friendly, personal support for your growing business mean without an easy way to let us know you need help? We use a variety of tools to assist us in supporting you and your site including Teamwork.com, Google Workspace, Klaviyo, and more.
Despite the variety of tools, we like to keep it simple to get in touch.
If you need to notify us of a new issue or ask a question
You can reach out to Isaac and Rebekah by emailing us directly at [email protected].
We’ll get back to you within 1 business day in most cases.
We are typically available for support weekdays between 11:00 am and 9:00 pm US Central time. However our schedule varies wildly due to travel, technical demands (late night maintenance windows), and appointments. You can schedule a call or video meeting with Isaac and Rebekah from our Schedule a Meeting page.
Sprucely Designed Services Status
If you are experiencing an issue with your hosted site or supported service, may already be aware of the issue. We have a status page that automatically monitors several of the 3rd party services’ status pages and services. So if there is a known issue we will publish updates there when possible.
You can also sign up for alerts for when a service is experiencing a disruption. Please note that this status indicator is limited to either “Up” or “Down” so a service indicated as down might just be under scheduled maintenance or minimally degraded. If you are a client with a support contract and are concerned or unsure about a service status, feel free to call or text us for more details.
Partner Status Pages
We support clients on several infrastructure stacks. If you’re familiar with your site’s hosting provider, you can check the links below for their official status page. If you’re hosted on Shopify, I’d encourage you sign up to their notifications for status updates. These can give you a near-immediate insight into any issues on your site before you might be aware.
If you’re a client with a support contract, you don’t need to worry about this. We monitor the incidents from all of these sources and take actions where we can to mitigate any downtime for our clients.
